How to make a claimAre you a Repairer or Dealer? I am a repairer/dealer adding a fully itemised estimate. Please note, your estimate must include the following: customer name, address, contact number, vehicle registration number and if known, the customer schedule number. If your estimate does not include this information, please complete the form below. Please be aware that labour times are checked in accordance with ICME guides which is the industry standard repair times for motor vehicles.If the vehicle is showing signs of imminent failure, DO NOT CONTINUE TO USE IT. This may cause further damage for which you will be responsible. We will not pay for any stripping down of parts to determine the cause of failure unless we accept the claim. The maximum we will pay in total is shown on your schedule. Take your vehicle to the supplying dealer, or if they do not have a workshop, to a local repairer of your choice. DO NOT proceed with any repairs on this vehicle until the claim is authorised by the Administrator. Any repair completed without authority will not be accepted. Your DetailsBefore completing the form, please ensure you have read your documentation fully. We recommend you have the documentation to hand to help you complete the form. To complete the form you will require: Policy / Warranty Documentation Details of the repair costs or estimate Your vehicle details including current mileage Date Fault Noticed*The date you very first noticed the fault Date Format: DD slash MM slash YYYY Date of Incident* Date Format: DD slash MM slash YYYY Schedule NumberThe Unique Reference Number shown on your Policy ScheduleCustomer Name*Your First and Last Name as registered to the Policy or Warranty First Last AddressThe address to which your Policy or Warranty is registered Street Address Address Line 2 City Region Postcode Telephone*Telephone Number and Area CodeMobileTelephone Number and Area CodeEmail Address*A current e mail address by which we can contact you Breakdown DetailsHave you appointed your chosen repairer?*YesNoRepairer Name*The name of the Firm carrying out the repairs to your vehicleRepairer Phone NumberTelephone Number and Area CodeRepairer Email Address*A current e mail address by which we can contact the repairer VAT Registered?YesNoVehicle Registration Number*If your vehicle has a private plate, please enter that and the original vehicle registration as we require both to process your claim.Private Plate? Yes, my vehicle has a private plate. Original Vehicle Registration NumberThe VRM at time of first registrationMakeThe vehicle Make e.g. VolkswagenModelthe vehicle Model e.g. GolfCurrent Vehicle Mileage*The mileage at time of repairFault Description*Please list any additional circumstances which you wish us to consider when processing your claim.Cause of Failure*The reason the Fault has occurredDiagnostic CodeDiagnostics will only be accepted as part of a valid claim and if covered.Diagnostic Report Available?YesNoAdd Diagnostic Report Drop files here or Accepted file types: jpg, gif, png, pdf, doc, docx. Our file upload accepts jpg, gif, png, pdf, doc, docx files. Individual file size is limited to 16mb.Parts Required*(Please itemise parts required, quantity and cost per item or attach estimate. Please include part name and number.Complete below, or attach PDF of fully itemised estimate.PartQuantityCost Per Item (Pre VAT) Total CostPart Numbers and Labour Operation CodesPlease include part name and number.Please be aware that labour times are checked in accordance with ICME guides which is the industry standard repair times for motor vehicles.Your EstimateEstimate or Service History Upload Drop files here or Accepted file types: jpg, gif, png, pdf, docx, doc, rtf. Vehicle mileage*Labour Rate (per hour)*The Total labour rate per hour to be charged for the repairHours Required*The number of hours required to complete the repair.Hours Required*The number of hours required to complete the repair.DeclarationPlease check all your answers carefully before submitting your claim.Is there any other information you wish to make us aware of?Please be aware that a fraudulent or exaggerated claim may result in a complete loss of any entitlement under the policy. Please note; Our privacy policy can be found here.Declaration*I hereby certify that all the information given in this form is truthful, accurate and complete.CAPTCHACommentsThis field is for validation purposes and should be left unchanged.
