Please contact Our Customer Services Team either by e-mail to [email protected] or alternatively write to us at:
Complaints Team
MB&G Insurance Services Limited
Cobalt Business Exchange
Cobalt Park Way
Wallsend
Tyne and Wear
NE28 9NZ
We will acknowledge your complaint within 3 working days. We will advise you who is dealing with it and when we expect to respond.
If you remain unhappy with our final response, or we have not managed to provide a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice:
Phone: 0800 023 4567 or 0300 123 9123
Website: http://financial-ombudsman.org.uk/
Email: [email protected]
Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Staff Training
We acknowledge that the dealings of all staff affect whether customers are treated fairly. Having members of staff who are adequately trained and mature enough to acknowledge whether a task is outside their expertise is important in this regard.
Continuous professional development is important for all members of staff to maintain skills and competence. We also encourage our staff to obtain professional examinations.
Keeping Up To Date
Our Compliance Function will continue to monitor further FCA guidance, to ensure that TCF is consistently built into the overall culture of the business, at all times.