Claims Administration
Seamless, FCA-Compliant Claim Handling
MB&G Insurance provide end-to-end claims administration solutions that delivers speed, accuracy, and customer satisfaction.
How Does It Work?
handling every aspect of the journey.
- 1. Claim processing, capturing all necessary details with our online forms.
- 2. Customer communication, with agreed SLAs, for updates via both phone and email.
- 3. Eligibility and documentation review, including fraud checks where required.
- 4. Our experts will validate each claim, reviews all documents, and conduct fraud checks.
- 5. Arranging for inspections, repairs, and specialist investigations.
- 6. Handling complex cases, complaints, and compliance.
- 7. Claims settlement for you, your customers, and trusted repairer payments.
What Can You Expect?
FCA Compliant
We manage claims in full alignment with FCA regulations to ensure fair outcomes and peace of mind.
Reduce Claim Duration
Our streamlined processes minimise delays and accelerate claim resolution for a smoother customer experience.
Who uses this service?
Oak Furnitureland, a major furniture retailer, needed to administer the claims for a diverse range of their products. The challenge involved not only handling a significant volume of customer inquiries but also coordinating third-party inspections and repairs effectively.
In 2019, MB&G partnered with Oak Furnitureland to provide end-to-end Claims Administration. As the first point of contact for customers, MB&G's dedicated claims team manage every aspect of the experience including processing, empathetic customer communication, thorough eligibility checks, and scheduling of third-party inspections. We ensured that each claim, from initial notification to final resolution, was handled professionally and in strict alignment with regulatory compliance.
Through MB&G's specialised claims expertise, Oak Furnitureland were able to reduce the administrative burden on their internal teams, and ensured efficient, accurate, and compliant claims resolutions.
Our Other Services
Earn additional income by selling from our wide portfolio that includes both value-added and ancillary products that bring your customers back to YOU in their times of need.
- Various Car Warranty cover levels
- FCA-compliant GAP Insurance
- Scratch & Dent Insurance
- Tyre & Alloy Wheel Insurance
We can sell fully FCA-regulated product to your clients. Expert, outsourced support to enhance your sales pipeline. You provide the data; we provide the sale - it's simple!
- Outsourced Telephone Sales
- E-Commerce Platforms
- Scalable Sales Support
- Increased Sales Conversions
If you're a national dealer group, you can expand your customer offering without the in-house development. Your brand will remain front and centre; we'll provide the product.
- Expand Your Portfolio
- Enhanced Product Launches
- Customisable Sales Material
- Increase Your Brand Reach
Frequently Asked Questions
We aim to process claims within 24-48 hours, depending on the complexity of the claim and the information provided.
Once a claim is approved, we typically process payments within 5-7 business days.
We implement multiple layers of fraud checks, including data validation, customer verification, and transaction monitoring to minimise the risk of fraudulent claims.
We support claims for a wide range of products, including insurance policies, warranties, and service agreements. Our team can handle specific requirements based on your product offerings.
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