Oak Furnitureland, a major furniture retailer, needed to administer the claims for a diverse range of their products. The challenge involved not only handling a significant volume of customer inquiries but also coordinating third-party inspections and repairs effectively.

In 2019, MB&G partnered with Oak Furnitureland to provide end-to-end Claims Administration. As the first point of contact for customers, MB&G's dedicated claims team manage every aspect of the experience including processing, empathetic customer communication, thorough eligibility checks, and scheduling of third-party inspections. We ensured that each claim, from initial notification to final resolution, was handled professionally and in strict alignment with regulatory compliance.

Through MB&G's specialised claims expertise, Oak Furnitureland were able to reduce the administrative burden on their internal teams, and ensured efficient, accurate, and compliant claims resolutions.