Need to make a claim?
To continue with your Dreams claim, please click the button below to create your submission.
If you are claiming for more than one item then please submit a claim for the first item and then repeat process from beginning to submit a separate claim for each item. Please note, you will require your schedule number in order to submit a claim.
What am I covered for?
You are covered for structural defects in your bed frame, divan, or mattress following the expiry of the manufacturer’s warranty and up to 96 months from the delivery date. This includes damage caused by: defects such as breakage or warping of frames and drawers, cracking of solid wood components, broken zips, castors, and glides, tufts and draw runners, bending or breakage of metal components including fixings and weld points, separation of seams and stitching, fraying of fabric, failure of motors, integral massage units, pistons, and associated mechanisms, as well as excessive loss of resilience or shape beyond the tolerance/limits accepted by the bed manufacturing industry. Below are some examples of claims for beds, divans, and mattresses we’ve accepted in the past:
You are also covered for structural defects in your cabinet furniture or headboards following the expiry of the manufacturer’s warranty and up to 60 months from the delivery date. This includes damage caused by: defects such as breakage or warping of frames and drawers, cracking of solid wood components, broken hinges, handles, drawer and door runners, peeling of the finish on solid wood, lifting or peeling of the hide on leather furniture, defects to the glass or mirrored components, bending and breakage of metal components, including fixings and weld points. Below are some examples of claims for cabinet furniture and headboards we’ve accepted in the past:
You are covered for cosmetic events in the form of damage to fabric or leather furniture, beds, mattresses, and headboards up to 60 months from the delivery date. Cosmetic damage includes damage resulting from spills and stains caused by: food and beverages; ink, paint, dye, bodily fluids, cosmetics, soap, shampoo, wax, wax polish, glue, super-glue, dye transfer from clothing, and newspaper print, acids, bleaches, caustic and corrosive solutions, and substances. You are also covered for other cosmetic damage such as rips, tears, burns, scuffs, scratches, dents, chips, and punctures, including the loss of decorative features such as buttons. Below are some examples of claims for cosmetic events we’ve accepted in the past:
You are covered for cosmetic events in the form of stains and other damage to cabinet furniture up to 60 months from the delivery date. This includes damage resulting from resulting from: water, liquid or heat marks from items in normal household use, scuffs, dents, chips, scratches, breakage, scratches and chips of glass or mirrors occurring during normal household use, peeling, tarnishing or other marring of the paint, varnish or veneer on solid wood. Below are some examples of claims for cosmetic events we’ve accepted in the past:
You are covered for cosmetic events in the form of damage caused by pets up to 60 months from the delivery date (up to a maximum of 3 claims and subject to maximum liability provisions) resulting from soiling, rips, tears, scratches, bites, and punctures. Below are some examples of claims for pet damage we’ve accepted in the past:
Any other causes of damage are NOT covered by your policy. However, if you’d like to check if your claim is outside your policy limits, you can fill out our form below to receive an instant result on the likelihood of acceptance.
Is my claim likely to be accepted?
To find out whether your claim is likely to be accepted, you can fill out this short online form. This will determine whether your claim sits within any of the exclusions listed in your policy wording. This survey will only determine the likelihood of acceptance and will not prevent you from moving forward with making a claim if you believe the results are incorrect.